Privacy Policy

Privacy policy overview

Your privacy is important to us

Decor Outdoor is dedicated to not only providing you with a great online shopping experience and premium products but also the peace of mind of knowing that your personal data is kept confidential and secure. The information that you provide when you place an order is only used to process it from submission through delivery, as well as communicate with you along the way. Your personal data is never shared with or sold to any third parties. The following statements detail how we collect, utilize and protect your information.


  • Personal Data - any information relating to an identified or identifiable natural person; for California consumers, Personal Data is "Personal Information" as defined below.
  • Processing - any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
  • Data subject - a natural person whose Personal Data is being Processed.
  • Child - a natural person under 16 years of age.
  • We/us - Decor Outdoor

Personal Information (applicable to California consumers; also referred to as “Personal Data” in this Privacy Policy) – any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information includes but is not limited to, the following if it identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:

  • Identifiers – real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Commercial information – including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories of tendencies
  • Biometric Information
  • Internet or other electronic network activity information – including but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Geolocation data
  • Audio, electronic, visual, thermal, olfactory, or similar information.
  • Professional or employment-related information.
  • Inferences drawn from any of the information identified in this definition of Personal Information, to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • Personal Information does not include publicly available information lawfully made available from government records or information that is deidentified or aggregated.

Data Subject's Rights

The Data Subject has the following rights:

  1. Right to information – meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to the Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled, please contact us.
  10. Right for the help of supervisory authority – meaning you have the right to the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right to withdraw any given consent for Processing of your Personal Data.

Personal Data Collection

Login & Contact Information

When you register an account with Decor Outdoor, we gather basic contact details like your name, mailing address, e-mail address, phone number and other information. We also store your account login ID and password.

Payment & Order Information

Each order requires us to request detailed credit card information from you, including card number, expiration date, security code and billing address. We also save your PayPal account information when required and maintain a detailed record of all the products and services you purchase from us.


We also save all product reviews, testimonials and questions submitted via the website or through email requests.

Site Activity

To help us better understand how to make our website more valuable to you, we collect browser and device information about visits and visitors. This includes page views, time on the site, browser type, device used and more.

Personal Data Usage

Many Informational Applications

Decor Outdoor does not disclose your information to third parties. We use the personal data we collect from customers in a variety of ways:

  • Customer Service - Receive timely communication regarding your product questions, price quotes, tracking information and claims assistance
  • Order Processing - Submit orders and make payments
  • Personalization - Create wishlists, compare products, access special price promotions and see recently viewed products
  • Customer Insight - Read first-hand accounts of customer experiences with products and review answers to questions
  • Promotions - Receive periodic alerts of new product introductions, sales and other notable highlights

Personal Data Access

Does Decor Outdoor share customer data with outside parties?

We absolutely do not sell, share or trade your personally identifiable information with any outside party for marketing or advertising purposes. This does not include third party service partners of Decor Outdoor that host our website, provide the products you order, authorize and process your payments, and ship orders to you. Those third parties are not authorized to use or disclose your information for any purpose other than to perform the services designated by Decor Outdoor.

Decor Outdoor also allows Google to collect anonymous user data, in order to analyze site activity and improve our delivery of products and services to you. It enables us to review visitor traffic behavior, identify trends and customer demographics. Additionally, questions, reviews and ratings that you voluntarily submit may be published on our site and are viewable by anyone.

What about third party links?

We like to connect customers to insightful information on other websites through links in our blog posts, category descriptions and product pages. Decor Outdoor is not responsible for these third party sites, which may have privacy policies that are different from our own. We recommend that you review the individual privacy policies of third party sites, before providing them with any information.

Data Security

PCI DSS 3.2 Compliance Standards

Decor Outdoor partners with BigCommerce to ensure that your personal and financial data have the highest protective safeguards. The BigCommerce e-commerce platform is hosted on Google Cloud servers and production data remains in the secure boundary of a separate production environment. This enables our website to meet the stringent requirements of the Payment Card Industry Data Security Standards (PCI DSS). In order to be PCI DSS 3.2 compliant, merchants and hosting providers must meet twelve strict requirements set by the PCI Security Standards Council:

  1. Install and maintain a firewall configuration to protect cardholder details
  2. Do not use vendor-supplied defaults for system passwords and other security parameters
  3. Protect stored cardholder data
  4. Encrypt transmission of cardholder data across open, public networks
  5. Protect all systems against malware and regularly update anti-virus software or programs
  6. Develop and maintain secure systems and applications
  7. Restrict access to cardholder data according to need
  8. Identify and authenticate access to system components
  9. Restrict physical access to cardholder data
  10. Track and monitor all access to network resources and cardholder data
  11. Regularly test security systems and processes
  12. Maintain a policy that addresses information security for all personnel


We are committed to protecting the safety and privacy of children. Our website is intended for use by general adult audiences and we do not knowingly collect any personal data from children under the age of 16 years old. We encourage parents and guardians to be aware of their children's online activity and utilize parental controls to limit or filter children's access to certain websites and account registration forms. If you suspect that your child has provided personal data on our site, contact us immediately, using one of the methods listed in the section "Contact Information."

Cookies Information

We collect some information from your browser to improve your experience on our website. Small amounts of text data (a.k.a. "cookies") are sent to your hard drive that helps identify you and allow some of your activity to be remembered the next time you visit. For example, if you add an item to your cart and leave, cookies make it possible for you to return and see the same item in the cart. Cookies don't reveal personal data, but simply allow us to personalize your visit and give us a general idea of what customers are interested in. You are not required to use cookies and can delete or block them through the preference settings of your browser. If you turn cookies off, however, you won't have access to many features that make your experience more efficient and friendlier.

Contact Information

If you have questions, comments or suggestions, we're ready to help you. Contact our customer service 24 hours a day, 7 days a week and we'll do our best to provide answers in a timely fashion. You can reach us by calling our toll-free phone number 888.784.4644 or submitting your query via our contact form.

You may also write to us at:

Decor Outdoor
5828 Colfax Avenue, #7
North Hollywood, CA 91601

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