Authorization is required on all goods returned. Please contact our customer service department at 866-667-8668 for a Return Materials Authorization (RMA) number and instructions. No credit will be allowed for goods returned without our written consent. Custom items may not be returnable due to the nature of the product.
All claims for shortage must be made within five (5) business days after receipt of goods. Claims for all collect or third party shipments must be made with the carrier for damages and shortages that occur while in transit. At the time of delivery, any visible damage or shortages must be noted on the freight bill. Packages should be opened immediately and inspected for concealed damage.
- Subjective Returns: Yes, but not for most custom orders
- Restocking Fees: 20%
- Claim Timeframe: 5 days for damages or shortages
