Lloyd Flanders does not accept subjective returns, since all orders are custom made upon receipt of each order. Shipping damage and product claims must be made in 24-48 hours upon receipt. Frames and finishes are warranted for 3-years, fabrics, cushions and stone tops for 1-year.
- Subjective Returns: No
- Restocking Fees: N/A
- Claim Timeframe: 1-2 days (see instructions below)
Visit Lloyd Flanders' Warrranty webpage for details and instructions.
Lloyd Flanders has very specific instructions for receiving their freight orders that need to be adhered to in order to properly submit damage claims.
STEP 1 - Inspect for Visual Damage
Upon initial receipt of freight – all packaging must be inspected for visual damage.
(This includes removing items that may be shrink wrapped to a pallet so that all sides of boxes can be viewed)
If NO damage appears, then proceed to step 2
If box damage appears, PLEASE SIGN THE DELIVERY RECEIPT NOTING THAT THERE IS DAMAGE, then please proceed to MAKING A CLAIM within 24 hours
(Noting damage at this point in the process results in 100% of claims being paid to Lloyd Flanders and helping to reduce cost. Failing to note the damage at this time and detecting it later results in only a 34% recovery of damages).
STEP 2- Check for Concealed Damage
Check for CONCEALED DAMAGE by opening the packaging to look for damage that could have occurred inside the packaging, but left the packaging intact. - THIS MUST BE COMPLETED WITHIN 48 HOURS of signing the delivery receipt
If NO damage appears, the process is complete.
If damage is detected, YOU MUST CALL THE DELIVERING CARRIER TO ALERT THAT THERE HAS BEEN CONCEALED DAMAGE, then proceed to MAKING A CLAIM with Lloyd Flanders within 24 hours.
(Concealed damage is the largest area of contention with freight carriers and represents the single largest area of loss for dealers and manufacturers. Despite the difficulty in completing this inspection within 72 hours in the height of season, this step is VITAL to keeping costs down for everyone)
Making a Claim
If any scenario listed above triggers the claims process, please contact Lloyd Flanders’ customer service department within the time limits shown above.
When contacting customer service with a claim, please provide the following:
1. Order number or invoice number from Lloyd Flanders
2. Photo of damage of packaging (please retain packaging until claim is complete)
3. Photos of damage to product (photo of entire piece for identification and then more detailed photos of specific damage)
Lloyd Flanders will handle the filing of the claim when these items are received.
