Unused and uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Original shipping costs will not be refunded and products must be returned to EcoSmart in their original packaging. If the original packaging is no longer available, replacement packaging will be sent at your cost. Return shipping costs will be charged at the actual rate, not the subsidized shipping price for the initial shipment.
- Subjective Returns: Yes (excludes custom products)
- Restocking Fees: 15%
- Claim Timeframe: 7 days for damage & 180 days for returns/exchanges
Visit EcoSmart Fire's Return & Exchange webpage for details and instructions.
