Manufacturer Return Policies & Implications

Answers to Questions

We identified important components of our manufacturers' return policies and listed them below for your convenient reference. Specific details can be viewed on the manufacturer's own website. If you still have unanswered questions about receiving damaged items or anything else, please contact us at [email protected] or refer to the Decor Outdoor Return Policy.

Sale & Custom Items

All sales of promotionally priced items or products that are customized (e.g. upholstery fabric or frame finish) are final. They may not be returned or exchanged, unless there is damage or a product defect.

Subjective Returns

Unless specifically stated in their policy, many manufacturers do not accept undamaged returns. Before you place an order, please take the time to review the product's dimensions to ensure it will easily fit your space and understand that, due to photography and monitor differences, actual colors may vary slightly from those shown on your screen.

Restocking Fees

Manufacturers who do accept subjective returns often charge a restocking fee, since they will have to repackage and warehouse your returned items.

Shipping Costs

For non-defective merchandise returns, you are financially responsible for not only shipping the packages back to the manufacturer, but initial shipping charges as well.

Refunds

Your credit card will be refunded the balance (or you will receive store credit) once the manufacturer has received and processed the return claim.

Authentic Models

• Subjective Returns: TBD
• Restocking Fees: 15-30%
• Claim Timeframe: 14 days for damage or defects

Bambrella

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: TBD

Cancelations are accepted for any item from our stock program that is canceled prior to the order being processed for packing and shipping. Cancelations cannot be accepted for any item that is custom ordered after the order is confirmed and deposit is received. Cancelations cannot be accepted for any orders that have already been shipped whether they are still in transit or already received by customer. Bambrella does not accept any subjective returns, all sales are final.

Visit Bambrella's Warranty, Cancelations & Returns webpage for details and instructions.

Bromic

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 48 hours

Visit Bromic's Return Policy webpage on the AF Distributors website for details and instructions.

Calcana

Returned products must be new and never installed, in resalable condition and original packaging.

• Subjective Returns: Yes
• Restocking Fees: 30%
• Claim Timeframe: 30 day

Visit Calcana's Patio Heater Return Policy webpage for details and instructions.

Cane-line

Cane-line does not accept returns without prior written content and a completed return form. Please therefore contact their service department to receive a return form which you will be asked to fill out and return to them, in order to arrange pick-up. Please note that all returns must be returned in its original packaging.

• Subjective Returns: Yes
• Restocking Fees: 10%
• Claim Timeframe: 14 days

Visit Cane-Line's Terms & Conditions webpage for details and instructions.

EcoSmart Fire

Unused and uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Original shipping costs will not be refunded and products must be returned to EcoSmart in their original packaging. If the original packaging is no longer available, replacement packaging will be sent at your cost. Return shipping costs will be charged at the actual rate, not the subsidized shipping price for the initial shipment.

• Subjective Returns: Yes (excludes custom products)
• Restocking Fees: 15%
• Claim Timeframe: 7 days for damage & 180 days for returns/exchanges

Visit EcoSmart Fire's Return & Exchange webpage for details and instructions.

FiberBuilt

Authorization is required on all goods returned. Please contact our customer service department at 866-667-8668 for a Return Materials Authorization (RMA) number and instructions. No credit will be allowed for goods returned without our written consent. Custom items may not be returnable due to the nature of the product.

All claims for shortage must be made within five (5) business days after receipt of goods. Claims for all collect or third party shipments must be made with the carrier for damages and shortages that occur while in transit. At the time of delivery, any visible damage or shortages must be noted on the freight bill. Packages should be opened immediately and inspected for concealed damage.

• Subjective Returns: Yes, but not for most custom orders
• Restocking Fees: 20%
• Claim Timeframe: 5 days for damages or shortages

Fire Pit Art

Any returns sent back must be sent via prepaid freight and in the original retail packaging.

• Subjective Returns: Yes
• Restocking Fees: TBD
• Claim Timeframe: TBD

Visit Fire Pit Art's Shipping & Returns webpage for details and instructions.

Heatscope

Unused and uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Original shipping costs will not be refunded and products must be returned to Heatscope in their original packaging. If the original packaging is no longer available, replacement packaging will be sent at your cost. Return shipping costs will be charged at the actual rate, not the subsidized shipping price for the initial shipment.

• Subjective Returns: Yes
• Restocking Fees: 15%
• Claim Timeframe: 7 days for damage & 180 days for returns/exchanges

Jaipur Rugs

Jaipur Rugs strives for 100% customer satisfaction, but understands that issues occasionally occur. We recommend that you review your order for damage with the delivery driver present, but we will accept returns that are sent back in their original or equivalent packaging, with an RMA and supporting photography.

• Subjective Returns: Yes for rugs and no for poufs, pillows or throws
• Restocking Fees: 15%
• Claim Timeframe: 60 days

Visit Jaipur Rugs' Returns & Exchanges webpage for details and instructions.

Jardinico

Any item that is returned for credit that is not under the warranty policy is subject to a 25% restocking fee (and must be properly packaged) plus inbound and outbound freight charges.

• Subjective Returns: Yes
• Restocking Fees: 25%
• Claim Timeframe: 5 days for damages

Mamagreen

Mamagreen highly recommends that customers inspect all products immediately upon delivery. For all claims, we require a copy of the invoice, photos showing the damage or defect, a photo of the barcode or production code, and a written description of the damage or defect.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 5 days

Visit Mamagreen's Warrranty webpage for details and instructions.

Shadecraft

You have the right, within 30 days from the date of your receipt of the product, to return the product. This right does not apply to any products that are stated by us to be non-returnable, including any products that have been personalized or modified in accordance with your instructions. The products must be fully returned in their original packaging with the applicable proof of purchase (i.e. a copy of your receipt) and you may be responsible for the cost of returning the products to us. If, on return to us, it is determined that the products have been used, damaged, are missing components, and/or are not in resalable condition, we may charge a restocking fee or otherwise reduce the amount of your refund to take account of this damage or any missing components.

• Subjective Returns: Yes
• Restocking Fees: TBD
• Claim Timeframe: 30 days

Shademaker

Any item that is returned for credit that is not under the warranty policy is subject to a 25% restocking fee (and must be properly packaged) plus inbound and outbound freight charges.

• Subjective Returns: Yes
• Restocking Fees: 25%
• Claim Timeframe: 5 days for damages

Shadowspec

Please choose your umbrella carefully as we do not provide a refund if you change your mind or if the umbrella is not suitable for your space.

• Subjective Returns: No
• Restocking Fees: 15% restocking fee applies to the products being exchanged
• Claim Timeframe: Damaged items must be reported within 48 hours of delivery.

Visit Shadowspec's Returns, Replacements, Refunds & Cancellations webpage for details and instructions.

Sifas

Sifas only accepts valid product defect claims. Furniture structure is under warranty for home use for 10 years, while textile products and finishes are covered for 2 years. This warranty excludes typical wear and tear and the result of any improper treatment or damage by the buyer or third-parties. Sifas reserves the right on how to resolve any claim by repair or replacement of the involved components. Buyer remorse or subjective returns for any other reason are not accepted.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 2-10 years

Skagerak

Skagerak has a 2 year warranty from the purchase date (does not cover damage caused by negligence). They will accept other returns on a case by case basis, but all claims must be approved by Skagerak.

• Subjective Returns: Yes
• Restocking Fees: TBD
• Claim Timeframe: 2 weeks

Skargaarden

Skargaarden asks that you contact us immediately, should there be any problems with your goods upon delivery. Check to verify that the number of parcels is consistent with the packing slip. If you are not satisfied with your order, you can return the unused item(s) in the original packaging.

• Subjective Returns: Yes
• Restocking Fees: 15%
• Claim Timeframe: 30 days (received by their warehouse)

Umbrosa

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 14 days for damages

Visit Umbrosa's General Terms & Conditions webpage for details and instructions.

Vondom

If a client wishes to return an in-stock item after having received it, Vondom LLC will grant the client a purchase credit if return is made within 7 days of delivery. The item must be in original packaging and in perfect conditions in order to be returned and the credit come into effect.

On all deliveries, visible damages on the packaging/cartons and/or the furniture must be noted and signed by the customer on the delivery log at the time of receipt of goods. Claims must be reported to a Vondom representative no later than 24 hours after delivery. At the time of delivery, please inspect each package. If damaged, please inspect the contents before signing the delivery receipt, report the noted damages on the receipt and contact Vondom LLC immediately.

• Subjective Returns: Yes, but not for custom orders
• Restocking Fees: 20%
• Claim Timeframe: 24 hours for damage & 7 days for returns

Woodline

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: Woodline Shade Solutions must be notified of damaged items within 5 business days of delivery.

Customers must sign for the delivery and retain all packing materials, boxes, tubes, wrapping, etc until the merchandise is checked and no damages are evident. If the customer is unable to open the boxes and inspect at the time of delivery, please make sure that they do not sign their name on the Bill of Lading but write “PENDING INSPECTION” instead.