Manufacturer Return Policies & Implications

Answers to Questions

We identified important components of our manufacturers' return policies and listed them below for your convenient reference. Specific details can be viewed on the manufacturer's own website. If you still have unanswered questions about receiving damaged items or anything else, please contact us at [email protected] or refer to the Decor Outdoor Return Policy.

Sale & Custom Items

All sales of promotionally priced items or products that are customized (e.g. upholstery fabric or frame finish) are final. They may not be returned or exchanged, unless there is damage or a product defect.

Subjective Returns

Unless specifically stated in their policy, many manufacturers do not accept undamaged returns. Before you place an order, please take the time to review the product's dimensions to ensure it will easily fit your space and understand that, due to photography and monitor differences, actual colors may vary slightly from those shown on your screen.

Restocking Fees

Manufacturers who do accept subjective returns often charge a restocking fee, since they will have to repackage and warehouse your returned items.

Shipping Costs

For non-defective merchandise returns, you are financially responsible for not only shipping the packages back to the manufacturer, but initial shipping charges as well.

Refunds

Your credit card will be refunded the balance (or you will receive store credit) once the manufacturer has received and processed the return claim.

Bambrella

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: TBD

Cancelations are accepted for any item from our stock program that is canceled prior to the order being processed for packing and shipping. Cancelations cannot be accepted for any item that is custom ordered after the order is confirmed and deposit is received. Cancelations cannot be accepted for any orders that have already been shipped whether they are still in transit or already received by customer. Bambrella does not accept any subjective returns, all sales are final.

Visit Bambrella's Warranty, Cancelations & Returns webpage for details and instructions.

Bromic

Return authorizations must first be approved by AF Distributors. All eligible products must be returned in their original packaging and in new, re-sellable condition.

• Subjective Returns: Must be approved by distributor
• Restocking Fees: 20%
• Claim Timeframe: 48 hours for damage & 60 days to file RMA

View Bromic's Return Policy on the AF Distributors website for details.

Calcana

Returned products must be new and never installed, in resalable condition and original packaging.

• Subjective Returns: Yes
• Restocking Fees: 30%
• Claim Timeframe: 30 day

Visit Calcana's Patio Heater Return Policy webpage for details and instructions.

Cane-line

Cane-line does not accept returns without prior written content and a completed return form. Please therefore contact their service department to receive a return form which you will be asked to fill out and return to them, in order to arrange pick-up. Please note that all returns must be returned in its original packaging.

• Subjective Returns: Yes
• Restocking Fees: 10%
• Claim Timeframe: 14 days

Visit Cane-Line's Terms & Conditions webpage for details and instructions.

EcoSmart Fire

Unused and uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Original shipping costs will not be refunded and products must be returned to EcoSmart in their original packaging. If the original packaging is no longer available, replacement packaging will be sent at your cost. Return shipping costs will be charged at the actual rate, not the subsidized shipping price for the initial shipment.

• Subjective Returns: Yes (excludes custom products)
• Restocking Fees: 15%
• Claim Timeframe: 7 days for damage & 180 days for returns/exchanges

Visit EcoSmart Fire's Return & Exchange webpage for details and instructions.

FiberBuilt

Authorization is required on all goods returned. Please contact our customer service department at 866-667-8668 for a Return Materials Authorization (RMA) number and instructions. No credit will be allowed for goods returned without our written consent. Custom items may not be returnable due to the nature of the product.

All claims for shortage must be made within five (5) business days after receipt of goods. Claims for all collect or third party shipments must be made with the carrier for damages and shortages that occur while in transit. At the time of delivery, any visible damage or shortages must be noted on the freight bill. Packages should be opened immediately and inspected for concealed damage.

• Subjective Returns: Yes, but not for most custom orders
• Restocking Fees: 20%
• Claim Timeframe: 5 days for damages or shortages

Fillup Club

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 14 days for damages

Visit the Fillup Club's Shipping & Returns webpage for additional details.

Fire Pit Art

Any returns sent back must be sent via prepaid freight and in the original retail packaging.

• Subjective Returns: Yes (unused non-custom pieces only)
• Restocking Fees: TBD
• Claim Timeframe: TBD

Visit Fire Pit Art's Shipping & Returns webpage for details, instructions and warranty information.

Heatscope

Unused and uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Original shipping costs will not be refunded and products must be returned to Heatscope in their original packaging. If the original packaging is no longer available, replacement packaging will be sent at your cost. Return shipping costs will be charged at the actual rate, not the subsidized shipping price for the initial shipment.

• Subjective Returns: Yes
• Restocking Fees: 15%
• Claim Timeframe: 7 days for damage & 180 days for returns/exchanges

iSiMAR

All iSiMAR products are custom made once an order is received. There are no subjective returns but there is a two year guarantee (see FAQs page for agreed upon specifications). iSiMAR will be responsible for repairing or replacing any merchandise that, before the expiration of the two-year guarantee, have proven not fit for use due to poor materials, design defect or poor construction.

iSiMAR will not be responsible for normal wear and tear, damage due to inadequate maintenance or storage, failing to follow set-up and functional instructions, use of any inappropriate material, influence of chemical or electrolyte action, alteration or modification of the furniture, any type of stain or scratch not reported within 24 hours of reception of material, corrosion as a result of scratches or missing paint as a result of normal use and wear, small dots or lack of paint resulting from the nature of the material that can be corrected with materials provided by iSiMAR (touch up paint) and corrosion from use in maritime zones.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 2-years for defects

View iSiMAR's FAQs for details and additional information.

Jaipur Living

Jaipur Living strives for 100% customer satisfaction, but understands that issues occasionally occur. We recommend that you review your order for damage with the delivery driver present, but we will accept returns that are sent back in their original or equivalent packaging, with an RMA and supporting photography.

• Subjective Returns: Yes for rugs and no for poufs, pillows or throws
• Restocking Fees: 15%
• Claim Timeframe: 60 days

Visit Jaipur Living's Returns & Exchanges webpage for details and instructions.

Jardinico

Any item that is returned for credit that is not under the warranty policy is subject to a 25% restocking fee (and must be properly packaged) plus inbound and outbound freight charges.

• Subjective Returns: Yes
• Restocking Fees: 25%
• Claim Timeframe: 5 days for damages

Lloyd Flanders

Lloyd Flanders does not accept subjective returns, since all orders are custom made upon receipt of each order. Shipping damage and product claims must be made in 24-48 hours upon receipt. Frames and finishes are warranted for 3-years, fabrics, cushions and stone tops for 1-year.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 1-2 days (see instructions below)

Visit Lloyd Flanders' Warrranty webpage for details and instructions.

Lloyd Flanders has very specific instructions for receiving their freight orders that need to be adhered to in order to properly submit damage claims.

Upon initial receipt of freight – all packaging must be inspected for visual damage.

(This includes removing items that may be shrink wrapped to a pallet so that all sides of boxes can be viewed)

If NO damage appears, then proceed to step 2

If box damage appears, PLEASE SIGN THE DELIVERY RECEIPT NOTING THAT THERE IS DAMAGE, then please proceed to MAKING A CLAIM within 24 hours (Noting damage at this point in the process results in 100% of claims being paid to Lloyd Flanders and helping to reduce cost. Failing to note the damage at this time and detecting it later results in only a 34% recovery of damages).

Check for CONCEALED DAMAGE by opening the packaging to look for damage that could have occurred inside the packaging, but left the packaging intact. - THIS MUST BE COMPLETED WITHIN 48 HOURS of signing the delivery receipt

If NO damage appears, the process is complete.

If damage is detected, YOU MUST CALL THE DELIVERING CARRIER TO ALERT THAT THERE HAS BEEN CONCEALED DAMAGE, then proceed to MAKING A CLAIM with Lloyd Flanders within 24 hours.

(Concealed damage is the largest area of contention with freight carriers and represents the single largest area of loss for dealers and manufacturers. Despite the difficulty in completing this inspection within 72 hours in the height of season, this step is VITAL to keeping costs down for everyone)

If any scenario listed above triggers the claims process, please contact Lloyd Flanders’ customer service department within the time limits shown above.

Mamagreen

Mamagreen highly recommends that customers inspect all products immediately upon delivery. For all claims, we require a copy of the invoice, photos showing the damage or defect, a photo of the barcode or production code, and a written description of the damage or defect.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 5 days

Visit Mamagreen's Warranty webpage for details and instructions.

Radtec

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the ship date. Customer is also responsible for return and initial shipping charges.

• Subjective Returns: Yes
• Restocking Fees: 15%
• Claim Timeframe: 30 days from ship date

Visit RADtec's Return Policy page on their website for details and instructions.

Shademaker

Any item that is returned for credit that is not under the warranty policy is subject to a 25% restocking fee (and must be properly packaged) plus inbound and outbound freight charges.

• Subjective Returns: Yes
• Restocking Fees: 25%
• Claim Timeframe: 5 days for damages

Shadowspec

Please choose your umbrella carefully as we do not provide a refund if you change your mind or if the umbrella is not suitable for your space.

• Subjective Returns: No
• Restocking Fees: 15% restocking fee applies to the products being exchanged
• Claim Timeframe: Damaged items must be reported within 48 hours of delivery.

Visit Shadowspec's Returns, Replacements, Refunds & Cancellations webpage for details and instructions.

Sifas

Sifas only accepts valid product defect claims. Furniture structure is under warranty for home use for 10 years, while textile products and finishes are covered for 2 years. This warranty excludes typical wear and tear and the result of any improper treatment or damage by the buyer or third-parties. Sifas reserves the right on how to resolve any claim by repair or replacement of the involved components. Buyer remorse or subjective returns for any other reason are not accepted.

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 2-10 years

Skargaarden

Skargaarden asks that you contact us immediately, should there be any problems with your goods upon delivery. Check to verify that the number of parcels is consistent with the packing slip. If you are not satisfied with your order, you can return the unused item(s) in the original packaging.

• Subjective Returns: Yes
• Restocking Fees: 15%
• Claim Timeframe: 30 days (received by their warehouse)

Umbrosa

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: 14 days for damages

Visit Umbrosa's General Terms & Conditions webpage for details and instructions.

Woodline

• Subjective Returns: No
• Restocking Fees: N/A
• Claim Timeframe: Woodline Shade Solutions must be notified of damaged items within 5 business days of delivery.

Customers must sign for the delivery and retain all packing materials, boxes, tubes, wrapping, etc until the merchandise is checked and no damages are evident. If the customer is unable to open the boxes and inspect at the time of delivery, please make sure that they do not sign their name on the Bill of Lading but write “PENDING INSPECTION” instead.