Manufacturer Return Policies & Implications

This page summarizes key parts of our manufacturers’ return policies for convenient reference. Since return eligibility, fees and claim windows vary by brand, please review the manufacturer’s own policy carefully and refer to our Return Policy for broader guidance on returns, exchanges, cancellations and warranty-related issues.

Manufacturer return policies at a glance

All return outcomes depend on the original manufacturer’s policy, not just Decor Outdoor’s policy.
Damage, defect and order-error claims usually have short reporting windows, often within a few days of delivery.
Subjective returns are often restricted or unavailable, especially for custom, configured or made-to-order products.
When subjective returns are allowed, customers are usually responsible for shipping both ways and any applicable restocking fees.

Important Notes

How to use this page

We identified the most important components of our manufacturers’ return policies and summarized them below for convenient reference. The exact details, procedures and limitations still live with each manufacturer, so their published policy should always be considered the controlling source.

If you still have unanswered questions about damaged items, exchanges or return eligibility, please contact us at [email protected].

Sale, custom and subjective issues

All sales of promotionally priced items and most customized products are final unless there is shipping damage or a confirmed defect. Many manufacturers also do not accept undamaged returns for subjective reasons such as color variation, finish expectations, scale concerns or a change of mind.

Before ordering, please review dimensions carefully and understand that photography, screen settings and hand-applied finishes can create differences between online presentation and in-person appearance.

Claim timing matters

Manufacturers require all claims for damage, defects, shortages or return requests to be submitted promptly, and the exact timeframe varies by brand. Some give only 24 to 72 hours for freight damage claims, so timely inspection and documentation are critical.

Official policies control

This page is intended to help you compare manufacturer approaches more quickly, not replace the source material. Use the official links in each brand section for current details, instructions and any updates issued by the manufacturer.

Financial Implications

Restocking fees

Manufacturers that do allow subjective returns often charge restocking fees because returned items must be received, inspected, repackaged and warehoused before they can be resold. These fees can materially reduce the final refund or credit amount.

Shipping costs

For non-defective merchandise returns, customers are typically responsible for return freight and the original outbound shipping cost, even if the original order appeared to qualify for free shipping. Large outdoor products are expensive to move, which is one reason subjective returns are often impractical.

Refunds and store credit

Refunds or store credit are generally issued only after the manufacturer receives the return, inspects it and approves the claim under its own policy. Depending on the brand and situation, the outcome may be a full refund, partial refund or store credit.

Condition risk

Approved subjective returns usually must arrive back in original or equivalent packaging and in new, resellable condition. If the manufacturer determines that the returned item is used, damaged or not resellable, the refund or credit may be reduced or denied.

Planning Before Ordering

Plan before you place the order

Because many outdoor products are large, made to order or configured with brand-specific finishes, fabrics and options, planning ahead is usually the best return strategy. A little extra time spent reviewing dimensions, layout, materials and installation conditions can prevent expensive problems later.

Consultation helps avoid costly mistakes

We are happy to help with larger purchases, hospitality and commercial projects, and residential spaces where scale, layout or product selection needs more thought. Asking questions up front is often much easier than trying to solve a subjective-return problem after production or shipment has already started.

Manufacturers

Bambrella

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: See manufacturer policy

Cancelations are accepted for stock-program items only if canceled before the order is processed for packing and shipping. Custom-ordered items cannot be canceled after the order is confirmed and deposit is received, and shipped orders cannot be canceled or returned for subjective reasons.

Visit Bambrella’s Warranty, Cancelations & Returns webpage for details and instructions.

Bromic

Subjective Returns: Must be approved by distributor
Restocking Fees: 20%
Claim Timeframe: 48 hours for damage; 60 days to file RMA

Return authorizations must first be approved by AF Distributors. Eligible products must be returned in original packaging and in new, resellable condition.

View Bromic’s Return Policy on the AF Distributors website for details.

Calcana

Subjective Returns: Yes
Restocking Fees: 30%
Claim Timeframe: 30 days

Returned products must be new, never installed, in resalable condition and in original packaging.

Visit Calcana’s Patio Heater Return Policy webpage for details and instructions.

Cane-line

Subjective Returns: Yes
Restocking Fees: 10%
Claim Timeframe: 14 days

Cane-line does not accept returns without prior written consent and a completed return form. All returns must be sent back in original packaging.

Visit Cane-Line’s Terms & Conditions webpage for details and instructions.

EcoSmart Fire

Subjective Returns: Yes (excludes custom products)
Restocking Fees: 15%
Claim Timeframe: 7 days for damage; 180 days for returns/exchanges

Unused and uninstalled items can be returned or exchanged within 180 days of purchase. Original shipping is not refunded, and if the original packaging is unavailable, replacement packaging may be required at the customer’s expense.

Visit EcoSmart Fire’s Return & Exchange webpage for details and instructions.

FiberBuilt

Subjective Returns: Yes, but not for most custom orders
Restocking Fees: 20%
Claim Timeframe: 5 days for damages or shortages

Authorization is required for all returned goods, and custom items may not be returnable due to the nature of the product. Visible damage or shortages should be noted at delivery and inspected immediately for concealed issues.

Visit FiberBuilt’s Care & Warranty page for product-care and warranty information.

Fillup Club

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 14 days for damages

Visit the Fillup Club’s Shipping & Returns webpage for additional details.

Fire Pit Art

Subjective Returns: Yes (unused non-custom pieces only)
Restocking Fees: See manufacturer policy
Claim Timeframe: See manufacturer policy

Any approved returns must be sent back via prepaid freight and in original retail packaging.

Visit Fire Pit Art’s Shipping & Returns webpage for details, instructions and warranty information.

Heatscope

Subjective Returns: Yes
Restocking Fees: 15%
Claim Timeframe: 7 days for damage; 180 days for returns/exchanges

Unused and uninstalled items can be returned or exchanged within 180 days of purchase. Original shipping is not refunded, and replacement packaging may be required at the customer’s cost if the original packaging is unavailable.

Visit Heatscope’s Returns & Refunds page for details and instructions.

iSiMAR

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 2 years for defects

All iSiMAR products are custom made once an order is received, so subjective returns are not accepted. The brand offers a two-year guarantee for qualifying problems related to poor materials, design defects or poor construction, subject to the exclusions outlined in its policy.

View iSiMAR’s FAQs for details and additional information.

Jaipur Living

Subjective Returns: Yes for rugs; no for poufs, pillows or throws
Restocking Fees: 15%
Claim Timeframe: 60 days

Jaipur Living recommends reviewing orders with the delivery driver present, but will accept eligible returns sent back with an RMA, supporting photography and original or equivalent packaging.

Visit Jaipur Living’s Returns & Exchanges webpage for details and instructions.

Jardinico

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 5 days for damages

Warranty claims may still be valid beyond the initial damage claim timeframe.

Lloyd Flanders

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 24-48 hours for shipping damage; see full instructions below

Lloyd Flanders does not accept subjective returns because orders are custom made upon receipt. Frames and finishes are warranted for 3 years, while fabrics, cushions and stone tops are warranted for 1 year.

Visit Lloyd Flanders’ Warranty webpage for details and instructions.

View Lloyd Flanders receiving and claims instructions

Step 1 – Inspect for visual damage

Upon receipt of freight, all packaging should be inspected for visible damage, including boxes that may be shrink wrapped to a pallet and need to be viewed on all sides.

If damage appears, sign the delivery receipt noting the damage and begin the claims process within 24 hours.

Step 2 – Check for concealed damage

Open packaging and inspect for concealed damage that may have occurred inside intact packaging. This inspection must be completed within 48 hours of signing the delivery receipt.

If concealed damage is found, contact the delivering carrier and then begin the claims process with Lloyd Flanders within the required timeframe.

Making a claim

If either visual or concealed damage triggers a claim, contact Lloyd Flanders’ customer service department within the time limits described above.

Mamagreen

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 5 days

Mamagreen recommends immediate inspection upon delivery. Claims require an invoice copy, photos of the damage or defect, a photo of the barcode or production code and a written description of the issue.

Visit Mamagreen’s Warranty webpage for details and instructions.

RADtec

Subjective Returns: Yes
Restocking Fees: 15%
Claim Timeframe: 30 days from ship date

Unused, uninstalled and resalable merchandise in new condition and original packaging may be returned for a refund within 30 days of ship date. Customers are responsible for both initial and return shipping charges.

Visit RADtec’s Return Policy page for details and instructions.

Schwank

Subjective Returns: Yes
Restocking Fees: 25-100%
Claim Timeframe: 45 days from ship date

All returns must be approved on a case-by-case basis at Schwank’s discretion. Approved items must be returned within 30 days for credit, in new condition, in original packaging and with a completed Return Authorization Form.

Built-to-order or configurable products may be subject to much higher restocking charges than standard restockable products.

Shademaker

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 5 days for damages

Warranty claims may still be valid beyond the initial damage claim timeframe.

Visit the Shademaker USA website for additional information on returns and warranties.

Shadowspec

Subjective Returns: No
Restocking Fees: 15% restocking fee applies to exchanged products
Claim Timeframe: Damaged items must be reported within 48 hours of delivery

Shadowspec asks customers to choose carefully because refunds are not offered for change-of-mind or suitability issues.

Visit Shadowspec’s Returns, Replacements, Refunds & Cancellations webpage for details and instructions.

Sifas

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: 2-10 years depending on warranty coverage

Sifas only accepts valid defect-related claims and does not allow buyer-remorse or other subjective returns. Warranty periods vary by product type and use case.

Skargaarden

Subjective Returns: Yes
Restocking Fees: 15%
Claim Timeframe: Return-eligible products must be returned within 14 calendar days of the estimated delivery date

Skargaarden asks customers to report problems immediately upon delivery and verify parcel counts against the packing slip. Unused items in original packaging may be eligible for return, subject to the brand’s stated return conditions and timing requirements.

Visit Skargaarden’s Return & Refund Policy page for details and instructions.

Woodline

Subjective Returns: No
Restocking Fees: N/A
Claim Timeframe: Notify Woodline Shade Solutions within 5 business days of delivery for damage claims

Customers should retain all packaging materials until the order is fully checked and no damage is evident. If boxes cannot be opened at delivery, the bill of lading should be signed with “PENDING INSPECTION” instead of a standard acceptance signature.

Review the Woodline product warranty.