Shipping Information

Free Shipping

Decor Outdoor offers free regular shipping on all orders delivered to residential or commercial addresses within the contiguous United States. Orders are delivered Monday through Friday, excluding holidays.

Drop Shipping

We are an online-only luxury furniture and lighting boutique and do not maintain our own warehouse. Orders ship directly from the manufacturer to your address, which means orders containing products from more than one manufacturer will usually arrive in separate deliveries.

Availability can change quickly. If you would like to confirm stock before ordering, call 888.784.4644 or use our contact form and we'll verify timing with the manufacturer.

Ground Shipping

Small parcel items typically ship via carriers such as FedEx, UPS or DHL. Orders generally take 2-3 business days to process and in-stock items are usually delivered 3-5 business days after shipment, depending on origin and destination.

If there is a delay, you will be notified by email. Standard ground deliveries typically do not require a signature, so you may want to make arrangements to have packages moved to a secure location promptly if you are unable to receive them in person.

Freight Shipping

Large or heavy items often ship by LTL (less than truckload) freight carrier. Unlike standard parcel delivery, freight service usually means curbside delivery, where the shipment is lowered to the ground outside your home or building.

Liftgate service is not always included. In some cases, threshold delivery may be available for an additional charge. See White Glove Service below for more comprehensive delivery options.

In-stock freight orders may take 7-10 business days to be picked up from the warehouse and another 7-10 business days to arrive. The freight carrier will contact you in advance to schedule a delivery window. If a scheduled appointment is missed, the carrier may charge a redelivery fee.

Overnight, 2nd Day & Saturday Service

Rush delivery is available for some in-stock small package items at an additional charge. Call 888.784.4644 or use our contact form with your request and we'll confirm whether the item is eligible for overnight, 2nd day or Saturday delivery.

We'll reply as quickly as possible with available options and shipping estimates. Expedited delivery is only available within the contiguous 48 states and timing depends on when the order is received.

White Glove Service

If you would like premium placement and setup service for large furniture items, White Glove service may be available for an additional charge.

Upon delivery, service technicians may:

1. Bring the package to the room or area of your choice, where access allows
2. Unpack the item
3. Complete required assembly, if contracted
4. Remove packaging materials

White Glove service may not be available in all cities or in buildings without suitable freight elevator access.

Post Office Boxes & APO Addresses

Orders are typically shipped via FedEx, UPS or freight carrier. Deliveries to post office boxes and military APO addresses are not available.

Limited Access Addresses

Some addresses may not be easily accessible by freight carrier trucks or may require special handling for ground deliveries. The customer is responsible for any additional delivery charges, including ferry service or local delivery coordination.

Please use our contact form before ordering if your location has special delivery requirements.

Hawaii, Alaska, Puerto Rico & the U.S. Virgin Islands

Most orders can be shipped to U.S. addresses outside of the contiguous 48 states, but the customer is responsible for shipping costs along with any applicable local taxes or duties.

Please contact us for a quote before placing your order. In many cases, customers arrange onward shipping through their own freight forwarder or package-forwarding provider after delivery to a U.S. address within the contiguous 48 states.

International Shipping

International shipping is not currently available through our website. For some larger international orders, we have shipped to a customer's U.S.-based freight forwarder or package-forwarding provider, after which the customer coordinated and paid for overseas shipment.

Please contact us before placing your order if you would like to explore that option. The customer is responsible for all international shipping costs, taxes and duties.

Tracking In-Stock Orders

When in-stock items ship, you will receive an email from Decor Outdoor with the carrier name, tracking number and, in many cases, an estimated delivery date. Freight shipment emails will also include the carrier's phone number so delivery can be coordinated if needed.

If your order includes products from multiple manufacturers, they may ship separately from different locations, with separate tracking numbers and different delivery dates.

Backorders

If an item is out of stock, we will obtain the manufacturer's estimated restocking date and email it to you so you can decide how you would like to proceed.

If you keep the order in place, we will continue to update you if the timing changes. Incomplete orders will not ship unless separate arrangements have been made. Once all items are available, the order will ship and tracking information will be emailed to you.

Appointment Scheduling

Your freight shipment will generally arrive 7-10 business days from the shipping date. Residential freight deliveries are scheduled by appointment, usually within a 4-hour window.

Carriers typically cannot offer an exact arrival time because traffic, route changes and earlier deliveries can all affect the schedule. Most freight deliveries take place Monday through Friday between 8 a.m. and 5 p.m. Weekend delivery is generally not available.

If it is more convenient, many carriers will allow dock pickup at the local freight terminal. Ask the carrier about this option when they contact you to schedule delivery.

Before You Sign

Inspect all packages carefully before signing the delivery receipt. Once the receipt is signed without any notation of damage, you may be confirming that the shipment arrived in acceptable condition.

1. Verify the piece count. Confirm that all cartons and items listed for the shipment are present.
2. Inspect packaging and products. Note any dents, tears, punctures, crushed corners or water damage. If possible, inspect the product while the carrier is still there.
3. Note any issues on the delivery receipt. If anything is missing or damaged, write it clearly on the receipt before signing.
4. Keep a copy of the receipt. Ask the carrier for a copy after any notes have been added.

Refusing Delivery

If packaging damage suggests product damage, we strongly recommend opening the boxes while the driver is present. If the damage is unacceptable, you may refuse the shipment.

Write "refused due to damage" on the delivery receipt, take clear digital photos and send the images and a description of the issue through our contact form as soon as possible. We will follow up with updates and replacement instructions.

Partial Damage

If only part of the order is damaged, you may prefer to accept the shipment and request replacement parts or replacement items. In that case, note all damage on the delivery receipt and email us photos and a description of the issue.

We will work with the manufacturer to determine whether replacement components or products can be sent promptly.

Damage Found After Delivery

If you discover damage after delivery is complete, please contact us within 24 hours. Most manufacturers require damage claims within 72 hours, so timely notice is important.

Take digital photos of all packaging and product damage and keep the original packaging until you are told otherwise.

Need Help?

If you have questions about shipping methods, stock timing, freight delivery requirements or damage claims, call 888.784.4644 or use our contact form before or after placing your order.

We'll help clarify the process and coordinate with the manufacturer or carrier when needed.